Pomezia Inc. is committed to providing a satisfying shopping experience. If you are not satisfied with the office supplies you have purchased, you may submit a request in accordance with the following Return and Refund Policy.
- 30-Day Return and Refund Period
We accept return and refund requests within 30 days from the date of delivery.
If you wish to return an item, please contact us via our customer service email within 30 days of delivery, providing your order number and the reason for the return. Requests made after this period may not be eligible for processing under this policy, unless otherwise required by applicable law.
- Return Conditions
To ensure your return request is processed efficiently, please meet the following criteria where possible:
Items should be in a reasonable condition for return, with original packaging, accessories, and any related components included whenever possible.
The items must correspond to the original order.
Please provide a valid order number or proof of purchase when submitting your request.
If an item is damaged, defective, incorrect, or otherwise problematic, please provide relevant photos or a description to help us verify the issue.
In cases involving quality issues, damage during transit, or the shipment of incorrect items, we will address the situation based on the specific circumstances and applicable law; consumers’ statutory rights will not be excluded simply because an item does not meet the general return conditions listed above.
- How to Request a Return
Please follow these steps to initiate a return:
Send an email within 30 days of the item’s delivery.
Include your order number, the name of the item(s), and the reason for the return in your email.
If the item is damaged, defective, or incorrect, please include photos if possible.
Wait for a response from our customer service team and follow the provided return instructions.
Please do not ship the item back until you have received return instructions from us, so that we can correctly identify and process your return request.
- Refund Processing
Once your return request has been reviewed and meets the applicable criteria, we will arrange a refund in accordance with the specific circumstances and applicable law.
Refund Method: In principle, refunds will be issued to the original payment method used for the purchase. Refund Processing Time: Once a return is approved, we typically initiate the refund process within 5–10 business days.
Receipt of Funds: The actual time it takes for the funds to appear in your account may vary depending on the processing procedures of your bank, credit card issuer, or payment service provider.
If you have not received your refund, please first contact your bank or payment service provider. If you still have questions, please reach out to us via our customer service email.
- Return Shipping Costs
If a return is requested for personal reasons, responsibility for return shipping costs will be determined based on the specific circumstances and our return guidelines.
If an item has quality issues, was damaged during transit, was sent incorrectly, or in any other case where we are at fault, we will arrange an appropriate return solution in accordance with applicable laws and the specific circumstances.
If you are required to ship the item back yourself, please confirm the return address and relevant instructions before sending it.
- Damaged, Defective, or Incorrect Items
If the item you received is damaged, defective, or does not match your order, please contact us as soon as possible, providing your order number along with relevant photos or a description.
We will verify the situation and provide an appropriate solution—such as a replacement, a refund, or another reasonable resolution—in accordance with applicable laws and the specific circumstances.
This policy does not limit any non-waivable rights that consumers may have under applicable law.
- Order Cancellation
If you wish to cancel an order, please contact us via email as soon as possible.
If the order has not yet entered the processing or shipping stage, we will do our best to assist with the cancellation. If the order has already been shipped, it may need to be handled through the return process.
Order cancellations and refunds will be processed based on the current status of the order, the payment situation, and applicable laws.
- Restrictions on Refund Requests
We may verify order information, the condition of the items, and the reason for the return to prevent fraud or improper return practices.
We may decline return requests that do not comply with our published policies and are not protected by applicable law. However, this provision does not limit any statutory rights to returns, refunds, or other legal remedies that consumers may have under applicable law.
- Contact Us
To request a return, check the status of a refund, or learn more about our policies, please contact us using the methods below. Company Name: Pomezia Inc.
Company Address: 13010 Lance Cir, Hagerstown, MD 21742
Customer Service Email: support@pomeziainc.com
We appreciate your understanding and support, and we will do our best to handle every return and refund request in a timely and fair manner.